Choosing a domain name involves a lot of thought these days. It is no longer quite as simple as “mycompanyname.com”. URLs ending in .net and .org are now commonplace, and with new Top-Level-Domains (TLDs) that are now available, people can get creative with domains.

For example, CatalystHub also owns the domain “www.catalysthub.tv”. Down the road we plan to do podcasting, hence the use of the “.tv” TLD. Although to be clear, the “.tv” extension does not indicate television, “.TV” is for the island of Tivoli – an atoll that is actually sinking into the ocean a little bit more each year. However, since most people think of “.tv” as television, we thought it would be a great way to showcase our podcasts, as well as give money to the government of Tivoli who gets a percentage of the domain sales each year :)

In addition to thinking about your company name, you should also be considering relevant keywords or your brand image. I am currently working with a start-up non-profit organization called “Kindscapes”. In addition to “Kindscapes.org”, we also purchased “Kindscapes-LiveGently.com” so that we could incorporate their tagline into the domain name.

My favorite place to test out domain names is http://ajaxwhois.com/. Unlike most sites, this provides real-time feedback as to the availability of a particular domain name. The downside is that once you’ve found the perfect URL, you’ll need to go to another site such as http://www.godaddy.com in order to register it.

Alternatively, you can go to GoDaddy or Network Solutions directly, or to any other site of your choice that offers domain availability research. For Canadian registrations, I recommend: http://www.domainsatcost.ca. (Note: You’ll notice there are no trackbacks on any of those recommendations. I do not receive anything from either company for recommending them. These are my personal opinions based on 15 years of domain ownership.)

I cannot stress this enough: If you have found an available URL that suits your company and/or your brand, buy it immediately! As noted by Network Solutions, there are over 500,000 domains registered on a daily basis. There is a good chance that a name you find available today may be gone when you return tomorrow or next week.

If the name you want is taken, there are other options. You can go back to the drawing board and start again, or you can attempt to purchase the domain name from the current owner. There are many companies out there that offer this type of service for a fee. The fee can range from $20 – $100 or more, and this covers only the administration of the sale itself. The company charges this fee to contact the owner of the domain and negotiate a sale on your behalf. The owner of the domain is free to set any price they choose, and it will be up to you to determine whether or not you are willing to pay the price.

If you are a well-established company and it is imperative that you have “yourname.com” as your website, you may find the cost is within your budget. But don’t be surprised if the owner’s asking price is in the thousands – some premium domains have even sold for millions.

For companies that are just starting out, you can choose to go with “yourbrand.com” instead. This approach may save you costly domain sale and transfer fees.

As more and more people become power-users on the web, domain names that take advantage of search engine optimization by using keywords in the URL will become more commonplace and sites such as www.we-sell-comfortable-socks.com will be just as normal as “www.hanes.com”.

Purchasing a domain may seem simple at first, but there really is a lot that goes into it. As with everything else related to how you market your brand, think carefully about your domain name and the image that you wish to convey. And don’t forget: you can always have more than 1 domain name!

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Join the Conversation

by Stacy Crosby on May 15, 2010

Mantra: I cannot control what I cannot control. I can only control what is mine to control.

One of the most misunderstood and yet crucial elements of social media and community building, is the fact that you – both singularly, and collectively as a company – cannot control all that is being said about you. In other words, people are always going to be talking – some of it will be positive, and some negative – and you cannot change this. But you can learn to direct the conversation and offer meaningful discourse to your customers. Once you understand this, you are able to truly unlock the power of social media.

Consider your own personal life – are you aware of what everyone says about you all of the time? Do you worry on a constant basis that someone, somewhere is maligning you? No, of course not! That’s because you understand that it is inevitable. People love to talk about things that they love, and they love to gripe about the things that they hate. But if you live your life with honor, and try to do your best on a daily basis, the buzz that surrounds you is bound to be primarily positive. But what do you do when you come across something negative? Do you turn your back and ignore it? Or do you endeavor to fix the misconception? Most will choose to try and fix the issue because ultimately we do care about what people say or think about us.

As within, so without – companies are viewed in much the same way. A company builds its brand by establishing a reputation for a product or service, and constantly reinforces that image with its behavior and the information that it gives the public. With the advent of social media and communities, what used to be a one-way conversation (company to consumer) is now a two-way street.

More and more, the average consumer is turning to the internet to research products before purchasing them, and they are not just viewing your website. They are reading forum posts, and writer’s blogs, and asking opinions of people that they have never met before. Why? People are curious creatures by nature, and we are also cautious as well. While there are certainly people out there who enjoy blazing the trail, the majority of people prefer to stick with the “tried and true” approach. Knowing that someone else has done something before makes us more likely to commit – but being able to talk to that person and get their feelings firsthand will make or break the deal.

When we join an active conversation, we should do so with the intent of learning from the other people involved – not just to press our own point of view. At the same time however, if we do not become active participants in these conversations as they appear around us, we are effectively limiting our ability to get to know our friends and our customers. This is the basis of an “unDecision”. We are letting our passivity drive our goals.

However, just as you wouldn’t break into a conversation at a party and start talking about yourself, the same type of etiquette applies online as well. Remember to listen when your customers are talking. Once you truly hear what they are saying, join the conversation and allow it to flow around you, taking you along with it. Now that you are part of the story, you are able to insert your own anecdotes – much like you’d tell a joke at a party – to gain the attention you are looking for, without being obtrusive.

Relationships are built on trust and communication, and communication is a two-way street. If you can remember that, you will get away from the “marketing push” and see an increase in your “marketing pull”.

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Getting started with Twitter – Small Business Primer

April 15, 2010

Getting started with Twitter is easier than you think. The hardest part is understanding what Twitter really is, and what it can do for you (and your company). First off, to dispel some myths, it is not about posting things like “I’m drinking a can of coke right now!” Although I admit I got started [...]

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Internet Strategy – Sprint or Distance run?

March 20, 2010

Internet and social media strategy is about planning ahead, knowing your customer, and understanding what it is your customer wants or needs your product to provide – and then settling in for the long haul.

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‘Tis the season for communities!

December 14, 2009

Getting ready for the holiday season? Don’t forget your communities! Have you thought about who is going to watch over them while you are off decking the halls? A well-established community can look after itself for a few days, but if you are trying to grow your community and gain traction you definitely need to [...]

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Happy Thanksgiving 2009!

November 27, 2009

This is one of my favorite holidays! My daughter and I spend the week baking pies and all sorts of treats, and then on Thanksgiving Day we cook the turkey. This year, we’re got started early… The turkey went into the oven at 7am so that we could eat at noon. Why the change in [...]

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Where did my blog go? (aka why a Communications Calendar is important)

November 11, 2009

It was with the best of intentions that I launched my blog a few months ago. From July until mid-October I regularly updated the blog, posting at least once and sometimes twice a week. And then all of a sudden, things got busy, and *snap* just like that, blogging disappeared from my radar. Over the [...]

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Keeping Communications Real

October 12, 2009

When it comes to communicating, the personal touch is still critical. Don’t forget to reach out and keep it real. Automatic messages, bots, and spammers can make this hard, but in the long run, it’s definitely worth the effort.

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SideWiki, Brands in Public, and You…

October 1, 2009

Social media for the ‘every man’ – Google’s SideWiki and Seth Godin’s Brands in Public make it easier for individuals and small companies to participate in social media.

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Chasing Water

September 20, 2009

When it comes to having fun, children know how it’s done… and as adults, we should let the children be our teachers – they are naturals!

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